Terms of service

Last Updated: December 31, 2025

1. OVERVIEW

This website is operated by Argentum Empanadas. Throughout the site, the terms "we", "us" and "our" refer to Argentum Empanadas. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. CONTACT INFORMATION

Argentum Empanadas
ABN: 74 231 840 026
15 O'Brien St
Bondi, NSW 2026
Australia
Email: orders@argentumempanadas.com
Phone: +61 423 408 657

3. PRODUCT INFORMATION AND PERISHABLE GOODS

We sell premium, handcrafted Argentinian empanadas that are frozen and designed for bake-at-home preparation. All products are perishable food items that require proper handling and storage.

  • Storage Requirements: Upon delivery, products must be immediately transferred to a freezer and stored at appropriate freezing temperatures.
  • Quality Guarantee: We carefully prepare and freeze each empanada to ensure it arrives in perfect condition. If you receive a product that is damaged, defective, or not as described, you must contact us within 48 hours of delivery.
  • Customer Responsibility: Once delivered, you are responsible for proper storage and handling of the products. We cannot be held liable for quality issues arising from improper storage after delivery.

4. ORDER CANCELLATIONS

Orders may be cancelled up to 24 hours before the scheduled delivery date. To cancel an order, please contact us immediately at orders@argentumempanadas.com or +61 423 408 657. Cancellations requested less than 24 hours before delivery may not be processed, and standard charges may apply.

5. DELIVERY TERMS

We offer local delivery within the Sydney metropolitan area. Delivery terms include:

  • Delivery Zones: Delivery is available to specified postal codes within our service area.
  • Delivery Scheduling: Delivery dates and times are scheduled at checkout and confirmed via email.
  • Customer Availability: You or an authorized recipient must be available to receive the delivery at the scheduled time. Products must be immediately refrigerated or frozen upon receipt.
  • Failed Deliveries: If delivery cannot be completed due to customer unavailability or incorrect address information, additional delivery fees may apply for redelivery attempts.

6. RETURNS AND REFUNDS

Due to the perishable nature of our frozen food products, we cannot accept returns once delivered. However, we stand behind the quality of our products:

  • Refunds will be issued for products that arrive damaged, defective, incorrect items delivered, or quality issues verified by our team.
  • To request a refund, email us at orders@argentumempanadas.com with your order number and photos of the issue within 48 hours of delivery.
  • Approved refunds will be processed within 5-7 business days to your original payment method.

For complete details, please review our Return and Refund Policy.

7. PRICING

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. The price charged for a product will be the price in effect at the time the order is placed.

8. PAYMENT TERMS

We accept payment through our authorized payment providers. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total amount of your purchase.

9. FOOD SAFETY AND ALLERGENS

While we take precautions in our food preparation, our products may contain or come into contact with common allergens. It is your responsibility to review product descriptions and contact us with any allergen concerns before placing an order.

10. LIMITATION OF LIABILITY

Argentum Empanadas, our directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from improper storage or handling of products after delivery, or from consumption of products that have been improperly stored.

11. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

12. CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

13. CONTACT INFORMATION FOR QUESTIONS

Questions about the Terms of Service should be sent to us at orders@argentumempanadas.com or by calling +61 423 408 657.